Terms of Service.

Summary

These terms apply when GTS Truck and Trailer Roadside Repair ("GTS", "we", "us") provides mobile diesel mechanic, tire, air brake, trailer, battery, or fleet roadside services to a customer ("you").

By calling us, texting us, or filling out a contact form to request service, you're agreeing to these terms. The short version:

• We dispatch a tech with the right parts, give you a verbal estimate before work begins, perform the repair, and bill you on completion.
• You agree to pay for the service call and any work performed, even if the repair turns out to be beyond what we can do roadside.
• We back our work with a parts-and-labor warranty on the specific repair performed.
• We're not responsible for the condition of your vehicle outside the scope of the repair we performed.

Scope of service

GTS provides mobile diesel mechanic services for Class 4–8 trucks, trailers, and related heavy-duty equipment in Northeast Ohio. Our services include but are not limited to:

• Diagnostics, derate clearing, DEF and aftertreatment, electrical, fuel system, and engine repair.
• Tire repair and replacement for steer, drive, and trailer positions.
• Air brake repair, chamber and slack adjuster service, and DOT compliance work.
• Trailer repair including brakes, ABS, lights, landing gear, and Carrier / Thermo King reefer service.
• Battery jump-start and replacement.
• Fleet roadside service programs.

What we don't do: Major shop work that requires specialized lifts or bays (transmission overhauls, clutch replacements, internal engine rebuilds, frame welding, kingpin replacement). When a job is beyond what we can do roadside, we identify it within the first 15–30 minutes, charge only the service call, and help coordinate a tow to a qualified shop.

How service requests work

You can request service by:

• Calling our dispatch line at (216) 200-8430 (24/7).
• Texting the same number with your location and a description of the issue.
• Filling out a contact form on our website.

When you contact us, we'll confirm your location, the type of truck or trailer, the issue you're seeing, and any deadline you're working against. We'll give you an ETA before we dispatch — if we don't think we can hit a reasonable time window, we'll say so honestly so you can make another arrangement.

By requesting service from us, you confirm that you are authorized to request repair on the vehicle in question (you own it, lease it, drive it, dispatch it, or otherwise have authority over it).

Estimates and pricing

Before we start work, we'll give you a verbal estimate covering:

• The service call rate (the cost of dispatching a tech to your location).
• An estimated cost for the repair based on what we think the fault is, including parts and labor.

If during the work we discover the actual cause is different from the initial estimate — for example, the air leak turns out to be from a different component than expected, or the ABS code points to a different sensor — we'll stop, tell you what we found, give you a revised estimate, and get your authorization before continuing.

Service call rates and pricing vary by location, time of day, and the specific work involved. We post typical price ranges on our service pages, but the final price is determined by the actual work performed and parts used.

Payment terms

Payment is due on completion of the work unless you're on a fleet account with prearranged billing terms.

We accept:

• Credit and debit cards (Visa, Mastercard, American Express, Discover).
• Company credit cards and corporate payment programs (Comdata, EFS, Comchek, and similar).
• Cash, where practical.
• For fleet accounts: invoice billing on net 30 terms after credit approval.

If a payment is declined or a credit card charge is reversed, you remain responsible for the amount owed and any reasonable collection costs.

Warranty

We warrant our workmanship and the parts we install for the standard period applicable to each part:

• Workmanship: 30 days from the date of service for the specific repair we performed.
• Parts: covered by the manufacturer's warranty — we'll honor and process manufacturer warranty claims for parts we installed.
• Tires: covered by the tire manufacturer's road hazard and workmanship warranty per their terms.

The warranty applies only to the specific repair performed. Subsequent failures of unrelated components, or failures caused by misuse, accident, or modification after we left the scene, are not covered.

If you believe a part we installed or a repair we performed has failed within the warranty period, contact us at (216) 200-8430 right away so we can assess and address it.

Cancellation

If you cancel a dispatched service call before our tech arrives, we'll do our best to redirect the tech — but if we've already dispatched and incurred drive time, we may charge a partial service call fee to cover that time. We'll tell you up front if a cancellation fee would apply.

If you cancel after our tech is on-scene, you're responsible for the service call and any work already performed (including diagnostic time).

Liability and limitations

Our responsibility

We perform repair work to industry standards and applicable FMCSA / DOT requirements where they apply. We carry general liability and garage-keepers insurance for the work we do.

If we damage your vehicle, equipment, or property in the course of performing service, contact us and we'll address the damage in good faith. Coverage for damage is governed by our insurance policy.

What we're not responsible for

• Pre-existing conditions on your vehicle that we didn't repair and weren't asked to assess.
• Subsequent failures of components we didn't touch — if we fix an air leak and a week later a different component fails, that's a new repair.
• Consequential damages — lost loads, missed deliveries, downtime costs, DOT fines, or contract penalties. We make every reasonable effort to get you back on the road, but we can't guarantee specific outcomes, and our liability is limited to the cost of the service we provided.
• Decisions made by DOT inspectors or scale operators — even when we repair to spec, the final compliance call is theirs.
• Vehicle damage from underlying defects not visible during the repair (such as a fault in a system we weren't working on).

Maximum liability

Our maximum liability for any claim related to our service is limited to the amount you paid for that specific service, except where prohibited by law.

Site safety and access

You're responsible for ensuring that the location where you've requested service is reasonably safe and accessible for our tech and service truck. This includes:

• Stopping in a location where it's safe for our tech to work (such as a paved shoulder with adequate space, a truck stop parking row, a rest area, or a yard).
• Activating hazard lights and deploying triangles per FMCSR §392.22 if you're on a highway shoulder.
• Letting us know about any site-specific safety concerns (steep grade, traffic blind spot, slope, frozen surface, etc.).

If we arrive and determine the location is unsafe to work in, we may need to coordinate moving the vehicle (a short tow or push to a safer spot) before performing the repair. The cost of doing so is the customer's responsibility.

Website terms

This website (gtsroadside.com) is provided as-is. We make reasonable efforts to keep the information accurate and current, but:

• Service availability, pricing, response times, and specific capabilities may change without notice.
• Information about FMCSA regulations, DOT requirements, and similar references is provided for general guidance — not as legal compliance advice. Always check the official source for current requirements.
• External links to third-party websites (such as Google, Unsplash photographer pages, manufacturer documentation) are provided for convenience. We're not responsible for content on websites we don't operate.

You may not use this website or our brand name in any misleading way, scrape it for purposes other than ordinary browsing, or use it to compete unfairly with our business.

Disputes

If you have a concern or dispute about a service we performed:

• Contact us first. Call (216) 200-8430 or email [email protected]. We work to resolve issues directly with our customers, and most concerns can be addressed quickly that way.
• Governing law. These terms are governed by the laws of the State of Ohio.
• Venue. Any legal action arising from these terms or services performed will be brought in the courts of Cuyahoga County, Ohio.

Changes to these terms

We may update these terms from time to time — for example, if our services expand, payment methods change, or law requires it. When we make changes, we'll update the "Last updated" date at the top of this page. Material changes will be more prominently noted.

The terms in effect at the time you request service are the terms that apply to that service.

Contact us

Questions about these terms, our services, or a specific job?