Privacy Policy.

Summary

GTS Truck and Trailer Roadside Repair ("GTS", "we", "us") operates this website (gtsroadside.com) and provides mobile diesel mechanic, tire, air brake, and trailer roadside repair services in Northeast Ohio.

The short version of this policy:

• If you call us, text us, or fill out a contact form, we collect the basic information you give us (name, phone number, email, location, description of your issue).
• We use that information to dispatch service, follow up on the job, send invoices, and keep records.
• We don't sell your information. We don't share it with third parties for marketing.
• Our website uses standard analytics to understand how people find us.
• You can ask us what we have on you, ask us to correct it, or ask us to delete it — contact information is at the bottom.

Information we collect

From phone calls and text messages

When you call or text our dispatch line at (216) 200-8430, we collect:

• Your phone number (provided automatically by your carrier when you call or text).
• Information you share during the call or text — typically your name, location, the truck or trailer you need service on, and a description of the issue.
• Time and date of the call or message.

From our website contact form

If you submit a contact form on this website, we collect the information you provide directly — typically:

• Your name.
• Phone number and/or email address.
• Any details you include about the truck, trailer, location, or service you need.

From your visit to our website

Like most websites, we automatically collect basic technical information when you visit:

• Your IP address and approximate location (city / region).
• Your browser type and operating system.
• Which pages you visit, and how long you stay.
• The website that referred you (if any), or the search query you used.

This information is collected through standard web analytics (see Cookies & analytics below).

How we use your information

We use the information we collect to do the things you'd reasonably expect a roadside repair company to do:

• Dispatch and provide service — routing the right tech to your location with the right parts.
• Follow up on your service call — confirming the work, billing you, answering follow-up questions.
• Send invoices and process payment — including credit card processing through our payment provider.
• Keep service records — for warranty support, fleet maintenance documentation, and DOT compliance records you may need (such as for DataQ challenges).
• Communicate with you about your job — primarily by phone and text. We do not use your information for marketing without your permission.
• Improve our website — analyzing which pages help drivers find us so we can do that better.

Sharing and third parties

We don't sell your personal information. We don't share it with third parties for their own marketing. Our customer data stays internal to GTS.

The limited exceptions are:

• Service providers we use to operate our business — for example, a payment processor that handles your credit card, an accounting service that helps with invoicing, or a website host that runs our site. These providers only handle data on our behalf, and only the information needed for their specific job.
• Legal requirements — we may disclose information if required by a valid court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• If our business is sold or transferred — customer records may be transferred as part of the assets. We would notify customers of any such change.

Cookies and analytics

Our website uses cookies and similar technology for two purposes:

• Functional cookies that make the site work properly (such as remembering settings).
• Analytics cookies that help us understand how people use the site — which pages they visit, how they got here, what device they're on.

You can disable cookies in your browser settings. Some site functionality may not work as well if you do.

We may use third-party analytics services (such as Google Analytics) to gather aggregate, anonymous information about site usage. These services collect information governed by their own privacy policies. You can opt out of Google Analytics tracking using Google's opt-out tool.

Phone and SMS communications

When you call or text our dispatch line, you're consenting to communicate with us about your service request by phone and text.

If you text us to request service, we may reply by text to coordinate the call — confirming your location, ETA, technician arrival, and follow-up. Standard message and data rates from your carrier apply.

We do not send marketing text messages. You can stop receiving texts from us at any time by replying STOP, or by letting us know in any other communication. Stopping messages won't affect our ability to call you about your service.

Security

We take reasonable steps to protect the information we collect against loss, theft, unauthorized access, disclosure, alteration, and destruction. We restrict access to customer information to employees and service providers who need it to do their jobs.

No system is perfectly secure. While we work to protect your information, we can't guarantee absolute security — if you believe your information has been compromised, please contact us right away.

How long we keep your information

We keep service records for as long as needed to provide service, respond to questions, fulfill warranty obligations, and meet our legal and accounting requirements (typically seven years for billing and tax records, in line with standard business practice).

When information is no longer needed, we delete or anonymize it.

Your rights

Depending on where you live, you may have specific rights regarding your personal information, including the right to:

• Know what information we have collected about you.
• Correct inaccurate information.
• Delete information we no longer need.
• Opt out of marketing communications (we don't market by text or email, but you can opt out of anything we do send).

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within a reasonable time, typically within 30 days. We may need to verify your identity before acting on a request.

Children's privacy

Our services are for commercial trucking customers and we do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us and we'll delete it.

Changes to this policy

We may update this privacy policy from time to time — for example, if our business practices change, if we add new services, or if the law changes. When we make changes, we'll update the "Last updated" date at the top of this page. Material changes will be more prominently noted.

We encourage you to review this policy occasionally to stay informed about how we handle your information.

Contact us

If you have questions about this privacy policy, want to request a copy of your information, want corrections made, or want to delete your data, please contact us: